Refund policy
Giftmarket24 offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint.
c. The products need to be returned to Giftmarket24 if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Giftmarket24 will make a refund, resend, or accept the return for any of the following cases:
Orders Delayed.
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Giftmarket24 warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from Giftmarket24 warehouse.
b. For some special shipping methods, Giftmarket24 cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Giftmarket24 will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
Orders not Received.
Giftmarket24 will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Products Damaged.
Giftmarket24 offers a full refund or a replacement if packages arrived are badly damaged.
Giftmarket24 offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Giftmarket24 cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, customer shall complain or open a dispute to you within 30 days after packages are delivered.
Incorrect or Missing Products.
Giftmarket24 has a strict quality control process before products are dispatched. CJ will deal with incorrect or missing products as follows:
a. For incorrect products, Giftmarket24 offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Giftmarket24 offers a refund or resend if customer provide a screenshot complaint including name, content and date.
c. For parts missing which doesn’t affect product function, Giftmarket24 may refund partially or resend the missing part; for parts missing which affect product function, Giftmarket24 will resend the product only.
d. For accessories, Giftmarket24 will resend the accessories.
Notes:
For size problem, Giftmarket24 will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
Orders Cancellation.
For orders cancellation, Giftmarket24 offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Giftmarket24 has planned and prepared for you after payment.